LACE & CHARM only offers store credit for returns. We do not issue refunds back to your method of payment. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling.
Store credit never expires. We receive new styles each week and hope we can assist you in finding something new if your purchase doesn't work out. Store credit will be sent to you in the form of an eGift Card via email when your return is processed. It will be sent to the email address you have on file.
You can expect an emailed eGift Card within 3 business days of when your return is received. Store credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Thank you for your patience!
- We only offer STORE CREDIT for returns. We do not issue refunds back to your method of payment.
- We do not send return labels, so you can send the item back however you prefer.
- A return must requested by email or phone within 7 days from the receive date.
- Merchandise must be returned to L & C within 14 days of the store return request.
- Returned merchandise must be unwashed and unworn.
- Original invoice must be included in your return package.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- Daily Deals, Flash Sale and Sale items are FINAL SALE!
- All accessories are FINAL SALE!
- Bodysuits and Intimates are FINAL SALE!
- We do not hold items for returns or exchanges.
- Please allow 3 business days for return processing.
- Once your return is processed, we will email you an eGift Card with your store credit that you can use on the L & C website.
- Preorders of backordered items may ship separately.
- Any returns past the policy will not be accepted or store credited.
- Exchanges must be the same item, but different size request.
- We are not able to exchange for different items.
- Should you need a different size in your item, note your size exchange on your invoice and mail it back. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an eGift Card with store credit.